Support is monitored from Monday to Friday during office hours from the IST timezone. Our response time can be up to 2 business days.

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Welcome to the Official Blocksera.com Help Desk!

(Envato Elite Author - View Portfolio)

Thank you so much for purchasing our plugin! We look forward to providing you with quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we off.

  • 1

    Setup

    Please be sure that you have read the documentation, which came bundled with your downloaded package. The documentation covers important topics, ranging from the installation of the plugin to its proper usage.
  • 2

    Up-to-date Files

    Please update your WordPress, theme, and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict Plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Support Availability

    Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow up to 24-48 hours to receive an answer to your ticket.
  • 5

    What We Cover

    Support deals with the installation of the plugin, issues that arise from the usage of any features available by default, bug fixes, and small modifications. We do not provide support for any third-party plugins.

    You have to understand that you buy the item as it is. If you want it to look or function differently than what you see in the online demo you need to understand that this is not covered by basic support.
  • 6

    Issue Details

    Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!
    Your login credentials are safe in private tickets as we are using a secure SSL connection.

    Before submitting a support ticket, please check this video: 
    Troubleshooting WordPress in 60 Seconds - YouTube

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