Support is monitored from Monday to Friday during office hours from the IST timezone. Our response time can be up to 2 business days.

Okay

Welcome to the Official Blocksera.com Help Desk!

(Envato Elite Author - View Portfolio)

Thank you so much for purchasing our plugin! We look forward to providing you with quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we off.

  • 1

    Setup

    Please be sure that you have read the documentation, which came bundled with your downloaded package. The documentation covers important topics, ranging from the installation of the plugin to its proper usage.
  • 2

    Up-to-date Files

    Please update your WordPress, theme, and all plugins to the latest versions and see if the problem persists.

  • 3

    Conflict Plugins

    Please deactivate all not required by the theme plugins and see if the problem remains.

  • 4

    Support Availability

    Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow up to 24-48 hours to receive an answer to your ticket.
  • 5

    What We Cover

    Support deals with the installation of the plugin, issues that arise from the usage of any features available by default, bug fixes, and small modifications. We do not provide support for any third-party plugins.

    You have to understand that you buy the item as it is. If you want it to look or function differently than what you see in the online demo you need to understand that this is not covered by basic support.
  • 6

    Issue Details

    Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!
    Your login credentials are safe in private tickets as we are using a secure SSL connection.

    Before submitting a support ticket, please check this video: 
    Troubleshooting WordPress in 60 Seconds - YouTube

  Featured Articles

Virtual Page is not working Our plugins Coinpress / Exchangepress / Massive Stock Widgets will provide a virtual page for each token.Widgets can be link ... Read Article How To create a table with Top Gainers/Top Losers Please try out the following steps to know how it works Top Gainers and Losers: a) Select all coins in the table widgetb) S ... Read Article Refresh License if you can't reach this site and you have activated the license in the lost domain, need to reuse the license in a different ... Read Article How to add the widget to all stock pages without creating multiple widgets for each stock? Find this page shown in the image below, you can edit this template page to add content to the virtual page, which will ... Read Article
How to add the Massive Cryptocurrency Widget to Coinpress virtual pages without creating multiple widgets for each Coin? Note: To achieve this you need both Coinpress and Massive Cryptocurrency Widget as well.Do you want to add the Massive Crypto ... Read Article Content Effect with Our Emage Hover Effects Plugin To create a content effect as we have on our demo site, please check the video tutorialsIf you have Elementor Addon &nbs ... Read Article