Welcome to the Official Blocksera.com Help Desk!
Thank you so much for purchasing our plugin! We look forward to providing you with quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we off.
SetupPlease be sure that you have read the documentation, which came bundled with your downloaded package. The documentation covers important topics, ranging from the installation of the plugin to its proper usage.
Please update your WordPress, theme, and all plugins to the latest versions and see if the problem persists.
Please deactivate all not required by the theme plugins and see if the problem remains.
Support AvailabilityPlease be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow up to 24-48 hours to receive an answer to your ticket.
What We CoverSupport deals with the installation of the plugin, issues that arise from the usage of any features available by default, bug fixes, and small modifications. We do not provide support for any third-party plugins.
You have to understand that you buy the item as it is. If you want it to look or function differently than what you see in the online demo you need to understand that this is not covered by basic support.
Issue DetailsPost as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!
Your login credentials are safe in private tickets as we are using a secure SSL connection.
Before submitting a support ticket, please check this video:
Troubleshooting WordPress in 60 Seconds - YouTube